Terms of Service

1. Overview & Scope of Service

Free2Sign.com provides an open-source digital agreement and electronic signature platform.

• Free Tiers (SES & AES): Standard Electronic Signatures (SES) and Advanced Electronic Signatures (AES) are provided free of charge with no envelope limits or user subscription fees.
• Paid Enhanced Tier (QES): Qualified Electronic Signatures (QES) incur a one-time pass-through fee (currently $5.00 USD per required signer) to cover third-party government identity verification (KYC) and hardware-backed cryptographic sealing.

2. Account Registration & User Responsibilities

• Eligibility: You must be at least 18 years old and possess the legal authority to enter into binding contracts to use this Service.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use.
• Accurate Information: You agree to provide accurate and current contact and identification information when creating agreements or verifying your identity.

3. Electronic Signatures & Legal Validity

• Intent to Sign: By using the Service to create, send, or execute an agreement, you affirmatively agree to conduct transactions electronically and consent to the use of electronic records and signatures.
• Legal Compliance: While our platform complies with major electronic signature statutes (including the US ESIGN Act, UETA, and EU eIDAS Regulations), you acknowledge and agree that you are solely responsible for ensuring that electronic execution is legally binding and appropriate for your specific agreements, jurisdiction, and industry.

4. Fees, Payments, and Refund Policy

• Pricing: Standard envelope creation and basic signature workflows (SES/AES) are free. Enhanced QES features are billed on a pay-as-you-go basis per signer at the time of envelope dispatch.
• Payment Processing: All payments are processed securely via third-party processors (such as GoDaddy Payments / Poynt). We do not store raw credit card numbers on our servers.
• Non-Refundable Verification Fees: QES fees cover the operational cost of third-party identity verification attempts (e.g., government ID validation, video-ident, and QTSP API calls). Once an identity verification session or QES dispatch is initiated, verification fees are strictly non-refundable, regardless of whether the signer successfully completes verification or declines to sign the document.

5. Intellectual Property & Open-Source Licence

• Platform Code: Portions of our underlying platform architecture and code are made available under open-source licences (e.g., MIT Licence) where applicable.
• Proprietary Rights: The Free2Sign name, brand assets, logos, and proprietary user interface designs remain our exclusive property. You may not copy, modify, or redistribute our proprietary branding without prior written consent.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Free2Sign.com and its operators, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party or counterparty on the Service.
• Unauthorised access, alteration, or tampering with your documents or transmissions.
• Any failure or delay by third-party Time-Stamping Authorities (TSA), payment gateways, or Qualified Trust Service Providers (QTSPs).

7. Disclaimer of Warranties

8. Indemnification

9. Modifications to Terms

10. Governing Law

11. Contact Information